Warranty Policys & Support

We are committed to providing fast, professional after-sales support for your watch.

1. Warranty Policy

• Warranty period: 1 years global warranty from the date of purchase
• Covered:
  • Movement failures (non-human)
  • Case and strap quality issues
• Not covered:
  • Human-caused damage (drops, impacts, improper use)
  • Water ingress due to improper use
  • Normal wear and tear (strap, clasp, light scratches on crystal)

2. Support Response Commitment

• We aim to reply to all customer messages within 24 hours
• Actual average first response time (last 30 days): 9 hours
• Support hours: Monday–Friday, 8:00–18:00 (GMT+7)

3. How to Request After-sales Service

• Email us at: [renchenwatch@outlook.com]
• Or submit a ticket via the contact page on our website
• Provide the following:
  • Order number
  • Purchase date
  • Description of the issue (photos or videos welcome)
• Our support team will reply within 24 hours with a solution

4. Repair Process

• Support confirms the issue and provides a repair plan
• If repair by mail is needed, we will provide the repair address and packaging instructions
• After repair, we will notify you and explain the repair details and cost (if not covered by warranty)

5. Common Questions

• Q: My watch got water inside. What should I do?

A: Stop using it immediately and contact support as soon as possible. Water ingress due to improper use (e.g., wearing while showering or swimming) may not be covered by warranty.

• Q: Can I replace a broken strap?

A: Yes. Quality issues within the warranty period are replaced free of charge. For out-of-warranty or human-caused damage, a fee will apply.